FREQUENTLY ASKED QUESTIONS
DO YOU HAVE A CAKE PRICE LIST?
All cakes are customised – this means that pricing is dependant on size, flavours selected and complexity of design. Please get in touch via email or our contact form for a detailed quote.
HOW DO I BOOK MY EVENT WITH YOU?
Most of our work and consultation is done via email, so please get in touch via email firstname.lastname@example.org or by using our online form!
Photos are very helpful in the design process, so please feel free to send these through. Photos of cakes by other designers will be used as inspiration, however please note that we do not directly copy.
Once we have provided you with a quote, a 50% deposit will be required within 7 days to secure your booking, with full payment 3 weeks prior to your event. For bookings made with less than one month notice, or with a value of less than $200, full payment will be required.
We do not make tentative bookings. Bookings are only confirmed once a formal quote received and deposit paid.
HOW MUCH NOTICE DO YOU REQUIRE?
Cakes are booked on a first come, first serve basis.
For wedding cakes, it is recommended that you get in touch as soon as possible to avoid disappointment. In particular, peak wedding periods (March-May and Sept-Nov) tend to book out 6 to 8 months in advance.
For smaller cakes, we typically require 1-2 weeks notice.
ARE YOUR CAKES FONDANT OR BUTTERCREAM CAKES?
We do both Fondant and Buttercream cakes! All of our custom cakes are either filled and covered in buttercream or draped in fondant. The type of cake depends on the client’s request and what is best to achieve the desired design.
CAN MY FLORIST DECORATE THE CAKE?
Due to food safety and insurance reasons, only the Mimsicle Cakes team is permitted to dress the cake. We are happy to work with your florist to have them supply the florals for the cake prior to the event.
DO YOU DELIVER?
Yes, delivery can be organised in advance and is subject to availability. Delivery pricing is based on distance from the Mimsicle Cakes kitchen. We recommend that delivery be organized for wedding cakes.
CAN I PICK UP MY CAKE?
Yes, cake pick up is available from Toronto M5G 2J9, with timing to be agreed upon in advance. Cakes are packaged with care to ensure minimal movement during transport, however, unless delivery is organized, we are not responsible for any damage to your cake after the cake has left the premises.
HOW DO I TRANSPORT MY CAKE?
For pick up orders, we recommend that cakes be transported on a flat surface in your vehicle (the floor or boot space) with the air conditioning on. Cake should be stored in the fridge, especially prior to any transport and brought to room temperature (around 45 minutes – 1 hour) prior to serving.
WHAT HAPPENS IF I CHANGE OR CANCEL MY ORDER?
Any major changes to your order less than two full weeks before the required delivery date may incur a fee to cover the reworking of the cake design and/or loss of work already completed on the order. All orders cancelled after a deposit is paid will incur a $50.00 administration fee. Refunds will not be issued for cancellations within 3 weeks (21 days) of the delivery date.
CAN YOU ACCOMMODATE DIETARY REQUIREMENTS?
All cakes are made in the same kitchen where nuts, gluten and dairy are present. We do accomodate special dietary requests/substitutes at a surcharge. Please inquire via email email@example.com or use the contact form.
DO YOU OFFER CAKE TASTINGS?
Yes! Cake tastings are available upon request. Please email firstname.lastname@example.org or use the contact form for further information about our cake tastings.